I’m a messy person generally, my study at home is full of junk, hidden underneath even bigger piles of stuff. I’m not great at washing dishes up after myself, or taking the bins out when they’re full. My house, as you might have gathered is really untidy and it takes me forever to find anything, but that’s kind of ok – because it’s home.
This is not the case at work.
I can’t afford for it to be.
Efficiency is extremely important to us as a business, because we have a lot of clients to juggle, all with different expectations, budgets and deadlines. Nowhere is this more true for us than with our international clients. So I expect everyone in my office to be tidy too. Don’t get me wrong, it’s not because I can’t stand mess or I’m a neat-freak (see above) or I’d be a massive hypocrite.
Of course, we like people to feel comfortable in the office, and we have a lot of fun here, but there has to be a different environment to the one at home, purely for one reason; efficiency. We made a conscious decision when we started the business to keep everything as streamlined as possible, and I’m pleased to say it has paid off for us; we found by keeping the office well maintained and up to date with all the most useful software and technology relevant to us, we created a professional and efficient business.
Take for example our international clients since we mentioned them. We have one shipping software package which covers every single requirement we have for dealing with customers abroad. This includes all of our quotes and invoices, shipping and delivery, as well as every transaction and product requirement each individual client has had with us. This package was provided by freight forwarding software if you want to look it up.
One process. It’s as simple as that, and it means we don’t have to be cross checking databases and stock levels constantly, we can just get on with giving our clients a really swift result.
Is there somewhere you could be tidying up your business to make it more efficient?